Privacy Policy
How we collect, use, and protect your personal information
Our Privacy Commitment
zelantrivora operates this website and provides financial consultation services to Australian clients. We recognize the importance of protecting personal information and maintaining transparency about data practices. This privacy policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.
We comply with Australian Privacy Principles under the Privacy Act 1988 and commit to handling personal information responsibly and transparently. This policy applies to information collected through our website, consultation services, communications, and any other interactions with our organization. By using our services, you consent to the practices described herein.
Information We Collect
We collect various types of information to provide consultation services, improve user experience, and fulfill legal obligations. Information collection occurs through direct interactions, automated technologies, and third-party sources as detailed below.
Information You Provide Directly
- • Contact information including name, email address, phone number, and mailing address when you submit consultation requests or communicate with us
- • Financial information you voluntarily share during consultation sessions including income sources, expense categories, spending patterns, and financial goals
- • Account information if you create login credentials including username, password, and preferences for accessing client resources or materials
- • Communication content including messages, questions, feedback, and consultation notes from interactions with our team members
- • Survey responses, testimonial content, and other voluntary submissions you provide for feedback or marketing purposes with your explicit consent
Information Collected Automatically
- • Device information including IP address, browser type, operating system, and device identifiers when you access our website
- • Usage data including pages visited, time spent, navigation paths, referring sources, and interaction patterns with website content
- • Cookie data and similar tracking technologies that store preferences, maintain sessions, and analyze website performance as detailed in our Cookie Policy
- • Location information derived from IP addresses to understand geographic distribution of visitors and customize content appropriately
- • Technical diagnostic data including error logs, performance metrics, and system information that helps us troubleshoot issues and improve functionality
How We Use Information
We use collected information for purposes directly related to providing consultation services, improving user experience, fulfilling legal obligations, and communicating about relevant services. Specific usage purposes include the following categories.
- • Providing consultation services including scheduling appointments, conducting sessions, preparing materials, and delivering ongoing support throughout engagement
- • Communicating with clients about consultation services, responding to inquiries, providing updates, and sharing relevant information regarding your requests
- • Improving services through analysis of usage patterns, feedback evaluation, content effectiveness assessment, and identifying areas for enhancement
- • Website functionality including maintaining security, preventing fraud, troubleshooting technical issues, and ensuring proper operation of features
- • Legal compliance including meeting regulatory requirements, maintaining necessary records, responding to lawful requests, and protecting legal rights
- • Marketing communications including newsletters, service updates, and relevant content sent only to those who have consented to receiving such communications
- • Analytics and research to understand user behavior, measure content effectiveness, test improvements, and make data-informed decisions about service development
Our Commitment: We commit to using personal information only for legitimate purposes directly related to our consultation services and business operations. We do not sell personal information to third parties or use it for purposes incompatible with the context in which it was collected.
Information Sharing and Disclosure
We share personal information only in limited circumstances necessary for business operations, legal compliance, or with your explicit consent. We do not sell personal information to third parties for their marketing purposes. Sharing occurs only in the following situations.
Service Providers and Partners
We engage trusted third-party service providers who perform functions on our behalf including website hosting, email delivery, payment processing, analytics services, and technical support. These providers access personal information only to the extent necessary for their specific functions and are contractually obligated to maintain confidentiality and security.
Legal Requirements and Protection
We may disclose personal information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, property, or safety of our organization, clients, or others, or to prevent illegal activities.
Aggregated and Anonymous Data
We may share aggregated or anonymized information that cannot reasonably be used to identify individuals. This includes statistical data, usage trends, and research findings that provide insights without compromising individual privacy.
Your Privacy Rights
Under Australian privacy law and our commitment to transparency, you have specific rights regarding your personal information. We provide mechanisms to exercise these rights and respond to requests within required timeframes. Your rights include the following.
- • Right to access personal information we hold about you and receive copies of data in commonly used formats
- • Right to correct inaccurate or incomplete personal information and update records to reflect current circumstances
- • Right to request deletion of personal information in certain circumstances, subject to legal retention requirements and legitimate business needs
- • Right to receive personal information in structured, machine-readable format and transmit it to another service provider where technically feasible
- • Right to object to processing of personal information for direct marketing purposes or other processing based on legitimate interests
- • Right to request restriction of processing in certain circumstances while disputes or verification processes are resolved
To exercise any privacy rights, contact us using the information provided in the Contact section below. We respond to requests within required timeframes and may need to verify your identity before processing requests to protect against unauthorized access.
Data Security Measures
We implement reasonable technical, administrative, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no transmission method or storage system can be guaranteed absolutely secure.
Technical Security Controls
- • Encryption of sensitive data during transmission using industry-standard protocols including SSL and TLS technologies
- • Secure storage systems with access controls, authentication requirements, and monitoring to detect unauthorized access attempts
- • Regular security assessments, vulnerability testing, and system updates to address emerging threats and maintain protective capabilities
- • Backup systems and disaster recovery procedures to ensure data availability and business continuity in event of incidents
Administrative Security Practices
- • Access restrictions limiting personal information to employees and contractors who require it for legitimate business purposes
- • Confidentiality agreements requiring all personnel with information access to maintain strict confidentiality and follow security protocols
- • Training programs ensuring staff understand privacy obligations, security requirements, and proper handling of personal information
- • Incident response procedures for identifying, containing, and addressing security breaches or data incidents if they occur
Data Retention Practices
We retain personal information only as long as necessary for purposes for which it was collected, to meet legal obligations, resolve disputes, or enforce agreements. Retention periods vary based on information type and purpose as outlined below.
- • Account and contact information retained while you maintain relationship with us and for reasonable period afterward
- • Consultation records and financial information retained for duration necessary to provide services and meet professional obligations
- • Communication records including emails and messages retained for reasonable period to reference previous interactions and maintain continuity
- • Payment and transaction records retained for periods required by tax laws and financial regulations, typically several years
- • Marketing communication preferences and related data retained until you withdraw consent or request deletion
After retention periods expire, we securely delete or anonymize personal information unless continued retention is required by law or legitimate business purposes such as defending legal claims.
International Data Transfers
While we primarily operate in Australia and store data locally, some service providers may process information internationally. When transfers occur, we implement appropriate safeguards to protect personal information consistent with Australian privacy requirements.
- • Ensuring receiving countries provide adequate privacy protections or implementing contractual safeguards to protect transferred data
- • Using service providers who comply with recognized international privacy frameworks and commit to appropriate security measures
- • Limiting international transfers to circumstances necessary for service delivery, legal compliance, or other legitimate purposes
- • Maintaining oversight of service providers to ensure ongoing compliance with privacy commitments and contractual obligations
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage, remember preferences, and deliver personalized content. Cookies are small text files stored on your device that enable various website features. You can control cookie preferences through browser settings.
Types of Cookies
- • Essential cookies required for basic website functionality including security, navigation, and access to protected areas cannot be disabled
- • Performance cookies collect anonymous usage data helping us understand how visitors interact with website and identify improvement opportunities
- • Functionality cookies remember your preferences and settings to provide customized experience across visits
- • Marketing cookies track activity across websites to deliver relevant content and measure advertising effectiveness when you consent
For detailed information about cookies we use, retention periods, and management options, please review our separate Cookie Policy available on this website.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in practices, technologies, legal requirements, or business operations. Updates become effective when posted to this website with revised date clearly indicated at the top of the policy.
- • Material changes affecting how we handle personal information will be communicated through prominent website notice or direct communication
- • We encourage periodic review of this policy to stay informed about how we protect your information
- • Continued use of services after changes indicates acceptance of updated policy terms
- • Previous policy versions may be available upon request for reference or verification purposes
If you disagree with policy changes, you may discontinue using our services and request deletion of personal information subject to legal retention requirements.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the information below. We strive to respond to inquiries promptly and address concerns thoroughly.
zelantrivora
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61781972374
Email: content@zelantrivora.com
This privacy policy was last updated on November 4, 2025
This version became effective on November 4, 2025